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You can seek approval to participate and approval of alternative eligibility verification processes on the same application. If a consumer does not have any of the documentation listed above, they can submit one document with their DOB and a second with their SSN4 on it. Lifeline Support Center How to Qualify If not, you'll likely find your document in the "Downloads" folder. Wilkes-Barre, PA 18773. Bureau Approval of Alternative Household Eligibility Verification Processes. Once logged in, click on the Webcam section. 4 0 obj The agency says Wifi Freedom USA is an imposter site that mimics the legitimate Emergency Broadband Benefit enrollment site, GetEmergencyBroadband.org. Online Log in or create a new account and upload copies of your proof documentation. Need Help Logging In? National Lifeline Eligibility Verifier - Assurance Wireless PDF GAO-21-235, TELECOMMUNICATIONS: FCC Has Implemented the Lifeline To check the status of your free government phone service application, enter the information below to see if: Please note: you created an application PIN/Application ID when you applied for Assurance Wireless. 1 2 Quick Self-help Tools Plans & Service Activation & SIM Card Annual Recertification Device Help Bring Your Own Number Bring Your Own Phone Check Status My Q Link Account Apply for Service / Sign Up Phone Unlocking Accordingly, we expect that only providers that maintain an existing household eligibility verification process for their own purposes would seek approval of an alternative verification process. FCC staff will contact you if additional action or information is needed to process your application. How long will it take to verify my proof documents? The California LifeLine Program (California LifeLine) is a state program that provides discounted home phone and cell phone services to eligible households. Consumers are only allowed one ACP benefit per household, not per person. If I previously disconnected service with Internet Essentials, can I re-enter the program? Any of the following documents are acceptable: We accept several types of proof of ID. Otherwise, USAC will determine coordinates based on the map. Your email address will not be published. Consumers who are attempting to resolve an error should visit ourACP consumer website. Email: Attach your proof document to an email and send it to documents@qlinkwireless.com. It looks like we ran into an error sending your email. PO Box 9100 Nv.fcc.gov ACP Application - Login & Sign in (Lifeline National Verifier) Consumers can mail completed applications to: ACP Support Center The provider must also explain how it trains its employees and agents to prevent ineligible enrollments, including enrollments based upon fabricated documents. Upload an image of the BACK of your ID from your phone's photo gallery or take an image of the back of your ID. You will be prompted to upload your proof documents by taking pictures of them with a phone. To check your status, follow these simple steps: Once we receive your documents, it will take up to 7-10 business days for us toprocess and verify them. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). The following chart displays the errors that require additional information. The Bureau provided interim guidance that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC will stop accepting EBB Program provider participation applications and election notices on December 20, 2021. All other marks are the property of their respective owners. G0Jh)*S=i{n|j*B+)]6 Box 5040 %PDF-1.5 <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 58 0 R 99 0 R 156 0 R 167 0 R 178 0 R 209 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Complete a Lifeline Household Worksheetif someone else at your address already gets Lifeline. It determines whether consumers are eligible for Lifeline. The Infrastructure Act also directed the Commission to effectuate specified changes for the ACP, such as to program eligibility criteria and the program benefit amount, by the effective date, which the Bureau determined to be December 31, 2021. If possible, log in to the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumers primary residence. Any non-ETC broadband provider seeking to qualify for expedited approval must file an application describing: Provider applications for review must establish a sufficient showing that the provider has met the criteria for expedited review and approval, as outlined above. Assurance Wireless service is not available in all states/areas and may vary by state. )eZauq $Nf@!,4 Y-c^1+T5(aLL! @bHy:iPllh.kqK&.K f2}D%5Ib$QI-tibPgQlQwjGPpT-zzcuBzr(cg3>:{~0)Q0ObNeU(UPqfEdoGHnfUr`20@cJ1`Sc9&HQeR)F]*nnBei|G#{jA7I]x ef hJV"e]#9$!\EY&G! No, providers that are an ETC in the state or territory only need to file elections with USAC to participate throughout that entire state or territory. SafeLink Wireless Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Visit their participating broadband providers store location and provide them with copies. If your documents are denied, you will receive an email providing options for you to resubmit your proof documents. Submit your proof documentation using any of the options below: Log in or create a new account and upload copies of your proof documentation. confirm a households eligibility for the Program through either the National Verifier or a Commission-approved eligibility verification process prior to seeking reimbursement for the respective subscriber; follow all enrollment requirements and obtain all certifications as required by the Program, including providing eligible households with information describing the Programs eligibility requirements, one-per-household rule, and enrollment procedures; interact with the necessary USAC systems, including the National Verifier, NLAD, and RAD, before submitting claims for reimbursement, including performing the necessary checks to ensure the household is not receiving duplicative benefits within the Program; de-enroll from the Program any household it has a reasonable basis to believe is no longer eligible to receive the benefit consistent with Program requirements; comply with the Programs document retention requirements and agree to make such documentation available to the Commission or USAC, upon request or any entities (for example, auditors) operating on their behalf; and. Dania, FL 33004. Please only send a copy, NEVER send the original document to Q Link Wireless. Who Can Benefit From Diaphragmatic Breathing? Webcam: Log in to My Q Link to take a picture of your proof with a webcam. FAQs The elections will collect information that includes: (1) the states in which the provider plans to participate in the ACP; (2) a statement that, in each such state, the provider was a broadband provider; (3) a list of states where the provider is an existing ETC, if any; (4) a list of states where the provider received FCC approval, whether automatic or expedited, to participate, if any; (5) whether the provider intends to distribute connected devices under the ACP and supporting documentation; and, (8) any other administrative information necessary for USAC to establish participating providers in the ACP. Broadband providers requiring Bureau approval to participate in the ACP or use an alternative household eligibility verification process must submit an application through the online application portal. A broadband provider that is not an ETC in the state or territory where it would like to participate in the ACP must seek approval from the Bureau. How do I find my enrollment ID for safelink? A household is a group of people who live together and share income and expenses (even if they are not related to each other). Verify the information you have submitted so far is correct and click "Continue". If you did not receive the email please check you junk/spam folder and white list the email sender to ensure receipt of future communications. A. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Choose the Check Status option All broadband providers must file elections to USAC to participate in the ACP. Ask your company for assistance with submitting your proof documentation. Click the "Open" button after you've selected your file. On November 18, 2021, the Commissions Wireline Competition Bureau issued a Public Notice seeking comment on the rules and administration of the ACP. An issue date within the last 12 months or a future expiration date that aligns with the benefit period. How do I know my proof documents were received? April 6, 2023 - Public NoticeWCB Announces Final List of Entities Selected for ACP Pilot Programs, March 15, 2023 - Public NoticeFCC Targets Over $7M Toward Affordable Connectivity Program Awareness, March 15, 2023 - Report and OrderFCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, November 23, 2022 - Report & Order/Notice of Proposed RulemakingFCC Creates ACP Transparency Data Collection, November 18, 2022 - Public NoticeWCB Announces Application Window for ACP Pilot Programs, October 11, 2022 - Public NoticeFCC Provides Additional Information Concerning ACP Pilot Programs, October 4, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, September 30, 2022 - OrderWCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, September 22, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, August 8, 2022 - Report and OrderFCC Establishes Affordable Connectivity Outreach Grant Program, August 8, 2022 - Report and OrderFCC Creates 'Your Home, Your Internet' Pilot Program, July 15, 2022 - Public DraftEstablishing the Affordable Connectivity Outreach Grant Program, July 15, 2022 - Public DraftLaunching the 'Your Home, Your Internet' Pilot Program, June 14, 2022 - OrderWCB Addresses Petitions for Waiver of ACP Non-Usage Rules, June 8, 2022 - Notice of Proposed RulemakingFCC Proposes Transparency Rules for Affordable Connectivity Program, May 23, 2022 - Public NoticeWCB seeks comments filed, May 18, 2022 - Public NoticeWCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, April 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, April 15, 2022 - OrderWCB Addresses Service Providers' Petitions for Waiver of ACP Rules, April 1, 2022 - Public NoticeWCB Seeks Comment on CCA Petition for Waiver of ACP Rules, March 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, March 23, 2022 - Public NoticeWCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, March 16, 2022 - ErratumErratum - Affordable Connectivity Program et al, March 11, 2022 - Public NoticeWCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, March 3, 2022 - News ReleaseFCC Virtual Event Tour for Affordable Connectivity Program Enrollment, February 14, 2022 - Public NoticeEffective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, February 14, 2022 - News ReleaseOver 10 Million Households Enrolled in Affordable Connectivity Program, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking FCC Releases Rules To Implement Affordable Connectivity Program, January 14, 2022 - News ReleaseFCC Adopts Rules To Implement Affordable Connectivity Program, January 7, 2022 - StatementChair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, January 7, 2022 - Public DraftPublic Draft Rules for the Affordable Connectivity Program, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 31, 2021 - News ReleaseFCC Launches Affordable Connectivity Program, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 25, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 11, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program. % Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on their primary residence. How do I upload or submit proof documents? The National Verifier (NV) is Lifelines centralized application system. You will need these to log in. How do I upload my proof documents by webcam? You will have to show proof of income, like pay stubs or a tax return, when you apply for the EBB Program. For more information on the Affordable Connectivity Pilot Programs, please visit https://www.fcc.gov/acp-pilots. For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. Log in or create a new account to the National Verifier online portal to upload pictures and documents. How to Apply - ACP - Universal Service Administrative Company For expedited approval, the provider should describe: (1) the states or territories in which it plans to participate, (2) the service areas in which the provider has the authority, if needed, to operate in each state but has not been designated an eligible telecommunications carrier, and (3) the certifications and documentation of the providers plan to combat waste, fraud, and abuse. A copy of the API Specifications is available to service providers by logging in to the One Portaland continuing to NLAD where the document can be found under the Reports and Tools section. When You Breathe In Your Diaphragm Does What. Emergency Broadband Benefit (EBB) is a new benefit that provides unlimited minutes and data to low-income families or those who have been recently laid off or furloughed due to the COVID-19 pandemic. If you have not qualified for ACP How do I upload my proof documents by fax? Consumers looking for more information on FCCs Affordable Connectivity Program should visit fcc.gov/acp. Two APIs are available for use in the production environment. Once approved by the Bureau, providers will have to file an election to participate in the EBB Program with USAC. For more information, please watch this video. <> Follow the instructions to download and print your pre-paid mailing label. If you are a person with a disability and need assistance with your Emergency Broadband Benefit application, contact the Emergency Broadband Benefit Support Center at getemergencybroadband.org, via email [emailprotected] or call 833-511-0311. Submit Supporting Documents - United States Department of State PO Box 9100 So if it isn't uploading, or you're afraid it didn't go through, don't worry about it. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. In advance of filing an application, eligible broadband providers should: USAC Election Process for All ACP Participating Providers. A household is a group of people who live together and share income and expenses (even if they are not related to each other). On August 5, 2022, the Commission adopted rules establishing the Affordable Connectivity Outreach Grant Program and the Your Home, Your Internet Pilot Program, which is designed to increase awareness of the ACP, specifically among recipients of federal housing assistance. How do I upload my proof documents by email? The Infrastructure Act directed the Federal Communications Commission (Commission) to undertake a proceeding to adopt final rules for the ACP. You will only need to upload one form of proof of the below to confirm your eligibility. Fully and accurately complete all fields marked with an asterisk (*). PO Box 7081. If a provider wishes to participate in other states where they are not an ETC, they need to seek Bureau approval for the other states. Call us toll free The Bureau will administer this expedited application review process consistent with the Order. The APIs allow service providers to directly integrate their Lifeline enrollment platforms with the National Verifier. Broadband Provider Eligibility to Participate in the ACP. When an address validation is not verified through any of the National Verifiers automated data sources, the consumer can submit documentation to resolve the error. The National Verifier (NV) is Lifeline's centralized application system. The consumers name, or the name of the consumers benefit qualifying person (BQP); The name of the Lifeline-qualifying program, such as SNAP; The government or Tribal program administrator or the managed care organization (MCO) that issued the document; and. Submit Proof Help Center - Q Link Support Center PDF National Verifier Secure Webpage Document Upload Process These must be answered for your application to be complete. <>>> Elections will be expeditiously reviewed on a rolling basis. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation Mail You can submit applications and proof documents by mail to the address below. Lifeline Program Application - What do you need to apply? There are three variants; a typed, drawn or uploaded signature. The FCC is warning consumers about an Emergency Broadband Benefit scam. All broadband providers seeking approval should review the Commissions Order to ensure the application contains all necessary information for approval. To submit copies, consumers can: Log in to the National Verifier online portal and upload their copies Visit their participating broadband provider's store location and provide them with copies Mail their copies to this address: ACP Support Center PO Box 7081 London, KY 40742 Its goal is to simplify the application process for programs such as EBB and Lifeline, as well as future broadband subsidies. Providers should upload a narrative document as an attachment to the application (by clicking the paperclip icon at the bottom of the page) describing how the provider meets the ACP requirements. To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet(Spanish Version). If your household is eligible, you could receive: Up to a $30/month discount on your internet service Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process. and documentation supporting verification of eligibility, and (8) certifications from the household that the information included in the application is true. the jurisdiction in which it plans to participate; the service areas in which the provider has the authority, if needed, to operate in each state, but has not been designated an eligible telecommunications carrier; and. Broadband providers wishing to participate in the ACP should review the information on this page, and the associated program requirements and procedures set forth in the Releases section to determine how to participate in the ACP. Use the Tribal Mapping Toolavailable to service providers in NLADand print the results. Adapts to you and the way you use your phone, learning your preferences as you go. Step Two: Fill out and sign the ISA. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). There are two types of errors that a consumer may receive relating to their address. endobj That leaves more than $2.7 billion still available to help low-income households get broadband service at a reduced cost, according to an FCC tracker page. How do I upload documents to national verifier? If I have Xfinity TV and/or Xfinity Voice, but I don't have Xfinity Internet, am I eligible for Internet Essentials? To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps: Forfastestprocessing, upload your documents by logging into your account and selecting the Upload Proof option. To help consumers resolve specific address errors, see below. Create your signature and click Ok. Press Done. Sarver Wireless - Documents Accepted by the National Verifier Providers that would like to verify household eligibility in the ACP through their own alternative eligibility verification process in addition to or instead of using the Lifeline National Verifier must submit documentation to the Bureau demonstrating how the process safeguards against waste, fraud, and abuse. As of June 2020, the Federal Communications Commission (FCC) required consumers nationwide to use the Lifeline National Verifier (Verifier), a centralized process and data system, to check their eligibility for Lifeline. What if I tried to apply online but am having trouble submitting my application? Home - ACP - Universal Service Administrative Company Once your account is activated, log in to CORES, and select Register New FRN if you do not have an FRN. First, set up an account in CORES by creating a username and password. How do I upload my proof documents by mobile phone? Existing ETCs in the jurisdiction can file elections without seeking Bureau approval to participate in the ACP. Step One: Log in to One Portal, continue to NLAD, and access the ISA template under the "Reports and Tools" section. The use of an alternative eligibility verification process is limited to providers that maintain an existing verification process used for their own self-subsidized low-income program or other purpose unrelated to the EBB Program, Affordable Connectivity Program, or similar federal assistance programs. H|F0q~j/a{{9'T 2MT`3PhU Need help with our website or service? Have an FCC Registration Number (FRN) for the broadband provider and username and password in the. How do I upload my proof documents by fax? All rights reserved. No, you can only submit one provider for approval per application. What kind of phone does safelink send you 2021? To qualify for Q Link Wireless Lifeline program you must submit a proof document showing you participate in a qualifying program. CTIA The guideline is based on your household size and state. PSAP Information This solves one of the primary problems the Lifeline program has created for needy Americans. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF). 2023 Q Link Wireless. Do I need cable or phone service to qualify for . Internet Essentials: Get Help - Xfinity If you need assistance or have any questions related to address changes or the National Verifier, please contact us at [emailprotected] or (800) 234-9473. All Rights Reserved. USAC recommends consumers include completed copies of theACP Household Worksheet(Spanish Version) along with copies of their identity and eligibility documents to speed up application processing. Do Not Sell or Share My Personal Information. Upload copies of your documents using any of the following methods: Upload Online: Log in to My Q Link to upload your proof. Home | About | Contact | Copyright | Privacy | Cookie Policy | Terms & Conditions | Sitemap. <> The federal guidelines of the Lifeline Program require us to verify proof of identity. As a result, eligible consumers may not apply for Lifeline. The AirTalk Wireless' Application Process: How to Check Lifeline or ACP