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Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. So in the event of an item received but not as described dispute its always one persons word against anothers. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. So, if this sounds more like you, it may be worth paying the higher fee on Depop. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. Depop is like a hybrid of Instagram and ASOS marketplace. It all hangs on whether paypal agree that the transaction was unauthorised. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. There are two ways to list items on Depop: Using the Depop app. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit I'm sure Depop will have that policy too good luck!! I didn't ship anything. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. When you make a purchase using links on our site, we may earn an affiliate commission. List Your Items on Depop. This application is not endorsed or certified by Kidizen, Inc. That's so bad, the other person must know exactly what they have done. Mercari is a trademark of Mercari, Inc. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Temper your approach. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The full terms and conditions are covered in the eBay Money Back Guarantee policy. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Hi, thanks for your speedy reply. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. Refund Request LetterWhy Is It Important? Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. Through the Depop website. By browsing this website, you consent to the use of cookies. How to Handle Depop Returns and Refunds - blog.vendoo.co With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. So, can you trust these apps with your data and money? This application uses the eBay API but is not endorsed or certified by eBay, Inc. The best trick to selling fast with confidence is cross-listing. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Then . So in the event of an item received but not as described dispute its always one persons word against anothers. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Tap > tap All sold items. Almost 10 thousand dollars! If you dont receive your money or goods youll have no cover and will be left out of pocket. Keep your cool and stay professional. Depop allows you to send and receive money by linking your PayPal account. Dealing with Depop Returns and Refunds - OneShop Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Customer Recieved Item and Wants a Refund Too? You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. All you need to do is make sure your buyer returns the item using tracked shipping. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Explain your decision. Scan this QR code to download the app now. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Please read rules before posting. Head Office. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Click the Refund this payment button that appears under the total. Log into your PayPal account. Its always worth checking if a website offers Buyer Protection before you make a purchase. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. This application is not endorsed or certified by Depop, Inc. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Providing proof of return will enable the refund to be processed. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. He towed the trailer away with mower and equipment. Quick Answer: How To Issue A Refund On Depop - BikeHike screenshot of the completed refund in your PayPal account) When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. To send a full refund, follow the steps for Full refund. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Readers like you help support MUO. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. A buyer uses Amazon Payments for qualified purchases on third-party websites. Ask for a refund in a polite and formal language. View solution in original post 1 Kudo Login to Reply or Kudo Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Looking for a trustworthy luxury fashion marketplace? Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Buyer asks for partial refund after 2 weeks. Be prepared to walk away. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. If the flaw was something you missed you have options. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Discover what an Etsy scam looks like, and how to protect yourself. If you had met seller protection paypal would have reimbursed you. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? About Depop. The best return or refund experience is avoiding one altogether. When a website offers this, it is known as Buyer Protection. If they reject, the dispute will be escalated to the Depop Support Team. Depop Returns & Refunds - How to Handle Them - SellerAider If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Or am I in the wrong for not stating the condition of it better? When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. You might also like: What to Sell on Depop in 2022. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. No, as long as you are a responsible & careful user. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Open communication can lead to a swift resolution. Explain why you want to return the item. Meet-in-person transactions. This application is not endorsed or certified by Grailed, Inc. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Remember to always keep buyer/seller communication on Depop. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. In short, they are preloved fashion apps. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. But how do these two apps differ, and which should you use? Here are some popular online retailers and payment systems thatoffer Buyer Protection. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Is it likely that I'll win my money back without the screenshots attached? I am going through this now. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. To send a full refund, follow the steps for Full refund. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). The person paid via goods as PayPal took a percentage. A sub for discussing all things Depop. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. 68. r/Depop. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. 1999-2023 PayPal, Inc. All rights reserved. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. Read our review of Vestiaire Collective, including authentication Is Etsy legit? With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. This application is not endorsed or certified by Facebook, Inc. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. However, all purchases done outside of this are at your own risk. To send a full refund, follow the steps for Full refund. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Vinted does not charge any fees for selling items. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Unfortunately, fraud and criminal activity does still occur on PayPal. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. However, it's important to note that Depop charges a higher fee. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Additionally, Depop is a great platform for finding vintage fashion. The seller doesn't fulfill their return policy as stated in the listing. This application is not endorsed or certified by Tradesy, Inc. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Depop is particularly popular with users in the US and UK. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Vinted, on the other hand, came about in 2008 in Lithuania. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. What Is Buyer Protection and Why Do I Need It? - MUO There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. 3. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. How to avoid common Depop scams and fraud while selling on this popular marketplace! According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. If you want to sell items on Depop, the process is very simple. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Grailed is a trademark of Grailed, Inc. How to Buy Online Safely, Securely, and Confidently. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. This app is also very well-suited to those looking for vintage pieces and the latest trends. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. However, Depop is also used by small businesses offering new products. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Want to know more? I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Provide evidence that the claim is false and that you qualify for Depops seller protection. How do you handle a customer requesting a refund? Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. I am suppossed to let.him have all.of this equipment for free? Select the transaction you'd like to refund > tap Refund. Related:Common eBay Scams to Be Aware Of. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Respond to refund requests quickly. Select the transaction you'd like to refund > tap Refund. Vinted consists of five main sections, which you can access at the bottom of the screen. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations.