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The surge in customer need caused by the virtual shutdown of travel in March was a challenge for every company in the travel industry, including CheapOair, but we remain committed to providing our customers the best quality of support. I finally got in touch with the booking agent and informed him of what I had found out. Excess savings will not be applied. CheapOair Reviews | Read Customer Service Reviews of cheepoair.com cheapoair Refused to refund monies when I complained and made request for refund". I would have never changed by flight time if I had known it would have cost me an additional $300. Our New York office, which includes a call center, had to vacate our workspace on March 13th. I also cancelled the ticket and applied for the refund: Sardar, I suspect you jumped the gun by cancelling the trip yourself which may explain the lack of a refund. I will book from here next time. She's since spent over 5 hours on the phone trying to resolve this nightmare. Displayed fares are based on historical data, are subject to change and cannot be guaranteed at the time of booking. Too many to mention. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. We wanted to book a hotel to stay over night so no rush to get the plane in the morning. Customer services agent has admitted that I wasn't informed about the credit extension date. Hello, Nagel was nice and very helpful. We did not hear back from the customer. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements. Due to the Coronavirus (COVID-19) outbreak, many travelers around the world are rescheduling their travel plans or cancelling their flights. Book 21 days in advance. "Made me really upset, really angry. How do I know I can trust these reviews about CheapOair? There are no unanswered or unresolved complaints. The chargeback did of course come back in the client's favor, and the amount of $4068.36 should have been credited by the financial institution to the customer. Our agent advised the customer the refund would be in accordance with airline fare rules at that time. They have not resolved it nor honored her fare and it's become a huge time consuming disaster. This $10 off sale applies to our transaction service fees only. CheapOair also tells the Troubleshooters,"When cancellations occur, we must abide by the airline's policy in place at the time of the cancellation transaction regarding the involved flight or flights. I bought a ticket to italy, the airlines changed the itenerary so i had to cancell, you never gave me full refund, plus charged 3 times after the fact to my credit card without telling me and said it was taxes, i want my taxes back how dare you charge to my account for a flight i never took, its criminal to continue to abuse someone credit card! The airline's booking numbers are totally different to the one I was given. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. Re: Serious Problems with Cheapoair 11 years ago Save The flight in question did not involve an airport change. Please forward me your 7 digit booking number to randrews@cheapoair.com, with blog posting in the subject line, and I will see what I can do for you. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers published price.Please note that service fees are charged above the published and/or negotiated air fares and taxes. What's with these screwy ticket prices? It is so easy to navigate the Cheapoair.com site and the prices are reasonable. It has resulted into long wait times on calls. They immediately hemmed and hawed and said, "No you misread it; it was a $10 per person discount up to 5 people." I have no reason to not return when I need to. Sign up today and never miss another deal again! Management Team of the Year. PAOLI, Pennsylvania (WPVI) -- Action News has an update on a Troubleshooter story from last week about a. Take my advice, use CheapO to only find out about cheap airfares. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. When canceling a booking, the customer support agents will send your unique cancellation password via email. The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. Very reasonable price, we love it. After they took my credit card into I was offered the chance to make seat assignments for a charge of $11.50 per reservation ($23 total). All Rights Reserved. Worst experience i could have had. My flight back home was refunded without my consent or knowledge. And very easy to book the tickets. Maximum discount amount is the amount of the transaction service fees for that transaction or 10 USD, whichever is less. In terms of their BBB rating: please see the overview of ratings here: https://www.bbb.org/overview-of-bbb-ratings. As a result, it is taking longer than usual for customers to receive their refunds. The airline in question is United Airlines and they just sent a flight change to me that changed it over 6 hours and 24 hours for the connecting flight. DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a, Protect your work against copyright infringement, Handle issues with credit cards effortlessly, Start free trials without providing your credit card info, Get rid of subscriptions or memberships you dont use, Report robocalls in two minutes and get your revenge, Ask for refunds and compensation for delayed or canceled flights, Get in touch with customer service agents without wasting time on the phone, Keep your inbox and mailbox free of spam mail, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I protested until the end of the conversation, but he wouldn't budge. Dear Sir/Madam, it sounds like you are in need of assistance. So after not understanding what happened to the seats that I had already paid for and the agent giving me this you gotta pay more or not go attitude. that was not accepted by Budget rental agency in Panama. No e mail or telephone call was received by me. Do not patronize the services of this company, . The booking bonus instant savings discount is automatically applied to our standard service fees. Adding to the situation, CheapOair is actually a global operation, with call centers in New York, Las Vegas and our two India offices. I have to say because of comments on these complaint sites I thought it would be a fight and months to get my $2700 back. I asked him if he was a supervisor. Fly in your favorite airline! Troubleshooters investigate complaints against CheapOair.com Can I get my refund for my plane ticket I book on march 3,2019. CheapoAir Problems - Rick Steves Travel Forum Flights are easy to book and the prices are comparable if not less than other sites. In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight. You cannot expect a refund from Cheapoair if they cannot get first a refund from the airline. NOWHERE on the call even after booking the ticket associate mentioned that this ticket is non-refundable completely. Keep up the great work Mr. Nagel. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I do not feel I should be charged a fee at all especially one that I was never made aware of or approved. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. Department: Billing No, but really, can you get a refund for a plane ticket? They shout about scams/unfair practices when in truth THOSE situations are what travellers should buy travel insurance to cover. Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's a simple refund and should not have been this time consuming and stressful to take care of. Our efforts in this are ongoing and we continue to service all incoming requests. Still nothing! Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refundattorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises. I tried booking a flight on cheapo and re-did my flight information several times to see about different dates in order to get the lowest fairs. A minimum Saturday night stay may be required. 6 weeks later and now i'm being told that it will take an additional 3 weeks due to some internal errors at cheapair and that I had not sent back my canceled ticket. It may also be late if your dependents' information doesn't . We'd been put on hold, agent checking in with clicks from time to time on the phone to see if we'd hung up yet. Cheapoair Customer Service I did not pick up this info until calling the Credit card co. Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air. The next contact we had regarding this customer was on March 30, 2020, when we received two chargeback notifications from the financial institution. He said all his computer shows him is that its an available service. This comment was posted by a verified customer. We understand that traveling can be a hassle. Keep an eye out for loopholes, mistakes, or cancellation clauses. DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a web browser. The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure. Flights were cancelled due to BA strike. You can send an email to CheapOair at pmp@cheapoair.com and request a refund of the price difference. The CheapOair app lets you access flights, hotels, car rentals and exclusive deals from an iOS or Android device. Easy process, nothing much to say. Travel dates range May 24 - Jun 13. Get buying tips about Travel Sites delivered to your inbox. Ultimately, you signed off on the terms of service that will definitively answer this question. Even if your refund request is approved, you might be charged a cancellation and refund fee. You will need to log in and provide your flight details and email address. The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful a CheapOair partners with more than 400 carriers, including Air France, Jet Blue, Spirit Airlines and United Airlines, to provide customers with affordable, budget-friendly travel experiences. 2021 Bronze Stevie - Customer Service. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. 2020 Gold Stevie - Product. My husband at this point was still on the line with the supervisor and was eventually told that they would provide a refund but that it could take 2-3 billing cycles to appear. https://www.bbb.org/overview-of-bbb-ratings. more. I declined, made the reservation and went to the US The promo code offer may be combined with the instant savings offer, for savings not to exceed our applicable service fees. the company has not responded to any request for explanation or refund of monies I wascharged for auto rental insurance I checked on "checkmytrip.com" ~ once again no such booking found. CheapoAir.com is owned by Fareportal Inc. Is CheapOair reliable? : r/travel - Reddit Promo Code expires on date indicated and can be withdrawn at anytime without notice. I was placed on hold forever (Once for over an hour) and disconnected several times. Called customer service but they obviously don't know what custoner service is. You can get additional savings with Enterprise, Alamo and Budget through CheapOair. If anything crops up, it can turn into a nightmare quick. He said that it was still active. Well the park and jet service was NOT included in our booking. Applies to bookings for 3+ travelers. My head is still spinning from all the info. Nine days later the tickets have still not been refunded. Man gets $4K refund after Troubleshooters investigate CheapOair.com Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. Heuser bought four tickets through CheapOair for $4,000. If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. They were going to add a bunch of fees onto it--even though it was within 24 hours. Do the math $140*6=$840.00+ $2880.30=$3720.30+50.00=$3770.30 . The value of discount may vary based on fare type availability, seasonality, referral source and destinations. We have multiple emails confirming refund but they dont seem to think that matters much. I highly recommend CheapOair. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. I called back and asked to speak to s supervisor. All Fares displayed have not been checked for availability and therefore there may be a possibility of the fare not being available. Serious Problems with Cheapoair - Air Travel Forum - Tripadvisor