I then was given a courtesy car. Dart Charge I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. That means they are always sitting on up to 20 of your cash No they don't, just turn off auto top up and all that will happen is you get a reminder email when it goes under 10 1 2 3 we are a small hire company in Lancashire. I think this system is a real scam because it penalize honnest and innocent people. What hope do we have. WebIf you fail to honour your payment, you get a Dart Charge PCN seven days later informing you that you owe 70. With my best wishes for always evading the Penalty Voodoo. When I reached my destination my hosts were unaware of a crossing charge. I have only just remembered that I didnt pay for a double crossing 19 days ago. Forgot to pay Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. I got pipped by cars behind me who obviously werent paying either so I carried on. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. WebWe would like to show you a description here but the site wont allow us. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. Then they ask for 37.50. Are these extenuating circumstances? Exp. I came through the crossing; no idea about how/where or indeed if I have to pay. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. A BLUE badge .is NOT free. Make sure you swerve the fine with APH.com here. The topic So, forgot to pay my Dartford Dart Charge. is closed to new replies. Just realised I missed paying the charge last Monday 27th. Additionally, the signage is extremely poor and seems almost designed to generate fines. Its very good of you Pete to put up this blog site, so that people can at least share their experience. Ive just received 2 letters from JBW claiming that I owe a total of just under 400 for crossing the Dartford crossing on the 28/6/2015. I get hit in the opposite way, I only ever use the crossing when I drive down to Kent for a boozy weekend with friends. Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. Paid on my return (Monday), The payment was accepted by Dart Charge. Thank you! WebI forgot to how which Dart Charge, what happens now? Scan this QR code to download the app now. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. Is there a reference for your case which we could cite when making our case? Thank you Pete, How do I go about appealing. Is this some kind of crazy joke? I received a receipt (attached). So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. An incorrect fine is certainly among the grounds for appeal. They have prepared scripts to cut you down when they are speaking to you. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. Choose when I arrive5. Let us know how you get on. Careful about disabled use. With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. Hi Chloe I am not prepared to consider paying the Penalty until I have received the notice in writing. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. The appeal process time takes longer than the fine tie limit but they said to ignore that because the fact Ive lodged an appeal it puts the process on hold so no drawbacks to appealing. This is the third time this month that we are caught in your ineffective and time consuming communication system. The letter said, it was issued on 5th of Sept. I look forward to your reply as soon as possible. Then I dont travel for long enough that the bastards steal my 5 as iirc credits only remain for year. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. I put it down to road works being carried out at that time. Just returned home from our 85 day France and Spain tour to discover that I owe Dart Charge 107.50. Do you need more time to complete what you were doing. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Good luck. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? Make sure you keep a record of making the payment. Was the minion not happy about my complaint? I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. I, too, did not have any idea of the changes. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. Data protection she said. can someone please if I should just wait or call them? My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Relieved to read your message! I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. So is this official HA policy? I doubt the Payzone shops would take payment (but I could be wrong). I would like to be contacted by email If you wish to make a freedom of information (FOI) or subject access request (SAR): We may record your call for quality and training purposes. Will they nail us for failing again to pay within 24 hours? The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. If you forget to pay the Dart Charge on time, youll get a 70 fine, which reduces to 35 if paid within a fortnight although if you fail to pay within 28 days, it goes Very relieved! I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. In the first month alone, potential fines amounted to 21 million. I thought there may be a temporary reason. To be honest were just as in the dark down here in the south. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I suppose this is all part of our motorhome fun! Heading on holiday can be both exciting and stressful in equal measure, making it easy to forget banal chores such as paying for your trip over or under the Thames Here are some suggestions to help ensure you dont come home to a big fine. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button What should I do? I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. I cannot pay for the one I missed, I tried on Monday on the phone. if I will not pay within the 27th February? Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? they hadnt sent the penalty letter for the return journey or the other journey i made in July. Ive had experience of this. I checked my account the next evening to see Id been charged for my return journey but not the original one. He claimed this was sent to me on the 3rd of Feb. This is never made clear. Go online click on one off trips etc. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. How much did they charge you on the credit card? The Dart Charge uses the same red C logo as the Congestion Charge but is an entirely separate scheme, operated on behalf of Highways England. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. Whats a PCN worth now? The phone will remind you to pay as you arrive at the your destination or crossing6. What happens if you forget to pay Dart Charge? We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. I was driving there first time and until now Ive had no clue about any payment requirements. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. The signs, as you say, arent a lot of help for occasional users or visitors from overseas. The fine will be: reduced to 35 if you pay within 14 days. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. Surely, they cant accept the payment and still issue a fine? The email then disappeared from my inbox! Why wont they let honest people pay and make it right? I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. Thank you. Expected letter came today, 70 but only 35 if paid within 14 days. You should have a good chance of success. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. Furthermore to avoid this happening again we have now tried to pay in advance for a further trip (due 17th /18th January). I forgot to pay the Dart Charge, what happens now? If you use the M25 Dartford Crossing and dont pay the charge by midnight the day after you cross, youll be liable for a 70 Penalty Charge Notice (PCN). This will be sent to the address your vehicle is registered to. A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. I would go online and pay. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. Make it easy for people please. Decision: WebYou wait for the letter and send a reply with a copy of the printed confirmation of your payment. Singletrack uses affiliate services calledSkimlinksandwhich means we may earn revenue if you buy a product after clicking a link to a retailer on our site. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. Im more angry with myself than anything else :(. I checked where I was on that day & time : It was the Thames bridge at Dartford. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. the Dartford Crossing charge The charge can be paid online, by phone, or at a retail location. I just got a fine for 105 for an offence 2 months a go. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. It seems we cant pay after using the crossing, nor in advance. We are in a similar situation. Queen Elizabeth Park is free. Visiting friends in London for the weekend, so did an out-and-back over consecutive days. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. It seems ridiculous you can be fining people nearly 5 months after the offence. It only asks for 2.50, inferring I might get another letter demanding more money for the other crossing back made that day?? I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. This is why we try to play our small part in making it more widely known. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. lick on the underlined words Making a Representation Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. Is it free to go to Queen Elizabeth Park? Keep a copy of any payment advice you receive. I have been hours going back through credit card and bank statements as I was sure I had made payment. When I got home the fine was waiting for me so I emailed them to clarify what the situation was and if I needed to still pay the fine as I had paid the 2.50 before the fine was issued. We will be contacting more the Agency and looking for assurances that signage will improve. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. With cars behind me I had no choice but to carry on driving and miss my turning. Yes use Payzone shops. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. What is the problem with changing address?? We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. The signs really need improving. Beat late payment of the Dartford Crossing charge - Latest Travel I am French. Apparently it is, but you need to wait for the charge notice to be sent. You will need to do this by midnight the following day. There were a number of road work signs and some divertions but no blue signs. If you treat people like this and do you expect them to treat others!! It should have done for a first offence. the mail services goes slowly, and they were in late with the deliveries. I know they have the correct address for me as I have just received my road tax reminder through the post. I would try now and wait and see. As I have said, there is a very strong presumption that ,,,,,,,, intended the payment to be for his recent crossing, because he surely cannot have intended to receive a penalty by making the payment against a future crossing instead. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. I had similar, although I do have an account, I was in a hire car and totally forgot to pay as Im so used to it happening automatically. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? Dartford Crossing: do electric cars pay Now, today, nearly 11 months later I have had a PCN for 107.50. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. I think you have answered your own question there. Very poor signage and lack of information for those who are crossing for the first time. I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. Should I contact them? I see no other reason then a money making scam for using it to make more money in fines. APH Community > Beat late payment of the Dartford Crossing charge. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. i think its not fair for something we have already paid for . Dont trust HMG Agencies? 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! Pay penalty charge - Dart Charge - GOV.UK I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. I have driven through Dartford crossing yesterday, but I forgot to pay. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. The Print+ membership where Singletrack magazine drops through your door, plus full digital access, is normally 45, now only 22.50 with the code. Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. What I cannot understand is why people are not standing up for themselves, when there are many points of incompetence and indeed it is an unjust enrichment, for what service are they truly providing? (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. Maybe Ive just been lucky but worth trying! people who clearly forgot to pay) and those who dont. Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. Iam from abroad. So after a hideous long day on the road you get home have dinner, a couple of beers etc etc and of course forget the stupid crossing then get a fine through the post. I do want to pay, but was not aware of the strict timeline and penalties. As you should have received a 14-day period to pay the original toll from when the letter arrived. Back in the good old days you paid there and then and it was done with.now you have to bloody remember. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! This will give you plenty of time to pay before you fly. Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. Rod Himsley. But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. This is 16 months after I crossed the bridge. That sounds horrific can you send the full story? (!?) Im in a similar position. Hi Pete, I did both the one off charge of 2.50 and the dart account of 10. who checks this system is working ? I am from Germany. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? This will be sent to the address your vehicle is registered to. Forgot to make a payment so rang up was told wait until the fine comes and pay 2.50.
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